Carrier · 5 solutions
Service and Software
Huawei Service and Software provides global carriers with industry-leading, secure, and reliable end-to-end solutions, covering network planning, construction, O&M, optimization, and service operations. Over the past 30 years, Huawei has gradually become one of the world's largest and most advanced service and software providers, with delivery capabilities and resources that are distributed around the world. In the future, Huawei, as an always reliable strategic partner of carriers, will continue to devote itself to helping carriers achieve digital transformation and business success.
Solutions in this area
Highlights

The 10th Operations Transformation Forum
Copenhagen, Denmark
JUN 16 - 18, 2025
Industry Recognition

Huawei and China Telecom Win TM Forum's Excellence Award 2025 in Data and AI Innovation
[Copenhagen, Denmark, June 18, 2025] The project AI Agents Driving New Era of O&M and Transforming Customer Experience jointly created by Huawei and China Telecom won the Excellence Award 2025 in Data and AI Innovation.

TM Forum 2021 ‘AI, data & insights’ Excellence Award
[UK, London, October 8, 2021] China Unicom Intelligent Network Innovation Center’s AI-based network operation management platform project won the ‘AI, Data and Insights’ Excellence Award at the Digital Transformation World Summit 2021 (DTWS 2021) hosted by the TM Forum.

TM Forum Sustainability-impact Award
[London, England, October 22, 2021] The project “Smart IDC–Intelligent Energy Saving for Data Centers” co-incubated by Huawei, China Telecom, China Unicom, and China Mobile won TM Forum’s Catalyst Team Award for Sustainability Impact.

Best Test and Measurement Technology Award
[London, UK, September 22, 2021] HUAWEI SmartCare® Customer Experience Management Solution won the Best Test and Measurement Technology Award at 5G World Summit 2021, which was held on September 21-22 in London.

Future Digital Awards for Fintech & Payments
[United Kingdom, Basingstoke, October 13, 2021] Huawei won two Future Digital Awards in Fintech & Payments from Juniper Research. Huawei’s FinTech Platform was awarded as the platinum winner for Best Mobile Money Offering 2021 and Huawei Overdraft Solution was awarded as the gold winner for Financial Platform 2021.
Information

OTF2024 | Reshaping Four Operational Strategies to Accelerate All-Intelligent Operations to Invigorate Industry Growth
Huawei's 9th Intelligent Operations Forum (OTF2024) took place in Istanbul Oct 31. Themed "All Intelligent Operations Enable New Growth," the Forum gathered global carriers, vertical industry leaders, and industry partners to discuss the challenges and opportunities faced by carriers in the intelligent era.
Resources
- Analyst ReportManaged Infrastructure Services for Telcos: Competitive Landscape Assessment
- White PaperNew-generation intelligent operations: the service-centric transformation path
- White PaperTM Forum, Huawei, and CSPs jointly launched New Generation Intelligent Operations Whitepaper
- Dell'Ora Group Releases White Paper: Achieving Sustainable Data Center Growth
- White PaperDigital operations maturity: Achieving business value from transformation
- White PaperNext Generation CEM, Now!
- White Paper5G ToB Service Experience Standard White Paper