Enterprise · Industries
Finance AICC Solution
Embrace AI for a Humanized Digital Customer Experience
New Release
Gen. AI transforming How Bank Engage with Customer
Customer Interaction
Virtual agent becomes the first line attendant
Agent Efficiency Improvement
Agent AI Copilot deliver such assistance to Agent such auto ticketing, answer generation, auto summarization and more, significantly improving the work efficiency
Improving Operation Efficiency
Automatic service quality analysis and control
Proactive Customer Care and Promotion
Identify customer experience & potential leads by mining the data from service records, and transforming the customer care from “passive” to “proactive”
Better Customer Services for the Financial Industry
Huawei’s Financial Artificial Intelligence Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NLP), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.
Gain the Edge
HD video services enable video calls, video Interactive Voice Response (IVR), and digital humans in electronic Know Your Customer (eKYC), marketing, robo-advisor, and post-loan management roles.
Video Capabilities
Roll out a seamless service across all digital channels, from mobile apps and social media accounts to call, email, and Short Message Service (SMS) systems, to significantly enhance the customer experience.
Omni-Channel Access
Real-time personalized interactions powered by LLMs, 24/7 robo-support, AI assistants, and intelligent quality assurance help cut costs and boost efficiency.
Smarter Services
A one-stop agent workbench with modular menus and CRM integration makes service processes easy.
Simplified Operations
Architecture
Multi-Media and Multi-Channel Access
An AICC supports access through voice, video, and multimedia channels.
Open Platform
A range of open Application Programming Interfaces (APIs) help to quickly develop a customer-facing platform that supports IVR.
Intelligence
AI enables intelligent services including chatbots, agent assistance, online quality assurance, and telemarketing.
Global Delivery Experience
Huawei's global partner ecosystem supports standard engineering delivery and maintenance processes, assuring high-quality and stable operations around the world.