Mobile App
Always Accessible O&M Features
OceanStor Data Storage
iMasterCloud DME IQ Intelligent Cloud O&M Platform
iMasterCloud DME IQ is an intelligent O&M platform on the cloud that leverages technologies like big data analytics and AI to deliver smart, streamlined management of Huawei storage devices. It ensures the stability of services and boosts O&M efficiency for customers through a dedicated mobile app and intelligent capabilities. As a one-stop tool platform, it also improves delivery, O&M capabilities, and installed base operations for Huawei's partners, monitoring their customers' device risks in time.
365 Days
Capacity Bottleneck Prediction in Advance
24/7
Huawei Support
Minute-Level
Device Delivery and Rollout
Three Key Benefits of iMasterCloud DME IQ
One-Stop, Remote Full-Stack IT Management Boosts Delivery and O&M Efficiency
- Monitor device information and health status—anytime, anywhere, and easily check alarms, performance, capacity, and risk prediction using the mobile app.
- Benefit from cloud-based automatic solution and configuration recommendations; enjoy quick deployment by scanning the barcode using the mobile app, with minute-level delivery.
- Leverage remote inspection, fault diagnosis, and software upgrades to eliminate the need for onsite operations and improving efficiency.
Prevention and Prediction: Detect and Eliminate Risks
- Overall review of device health status ensures high system availability.
- 14-day disk fault prediction, 60-day performance trend prediction, and 365-day capacity trend prediction.
Minute-Level Response with 24/7 Support
- Call home proactive O&M that detects device faults in 10 minutes, improving response efficiency by over 90% with real-time progress monitoring of tickets (Huawei warranty services required).
- Large AI model–powered intelligent online customer service that delivers key capabilities, including knowledge Q&A, product comparison, and bid assistance, while providing real-time answers to common questions.
