Enterprise · Solutions
Industry Operation Support Service
Maintaining the highest level of performance for ICT infrastructure.
Industry Operation Support Service
Combining more than 20 years of Huawei's ICT experience in technical support, network optimization, and performance management, the Industry Operation Support Service meets maintenance requirements at different stages in the lifecycle of ICT infrastructure. The service ensures that your organization’s ICT infrastructure maintains the highest level of performance while your enterprise undertakes its digital transformation journey.
Remote O&M
Featuring a Service Level Agreement (SLA) to accelerate fault management, as well as 24/7 remote Operations and Maintenance (O&M) to reduce Operations Expenditure (OPEX).
Technical Experts
With an experienced technical team behind the platform, the support service — based on the Information Technology Infrastructure Library (ITIL) V3 — ensures high efficiency, security, and reliability.
Efficient O&M
The service greatly reduces the issues associated with complex O&M, enabling users to focus on what they do best: their core business.
Solutions
Improvement Service
Huawei improvement services use proactive care and intelligent management of ICT architecture to maintain its best condition.
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Enterprise Customer Support Service
Industry Operation and Maintenance Service
Helps customers use and manage the cloud, and provide service management based on ITIL architecture, including monitoring, fault problem handling, change management, and asset and configuration management.
In this area
- Enterprise Customer Support ServiceFlexible, on-demand services drive customer business success.Open
- Industry Operation and Maintenance ServiceHuawei Industry Cloud Operations and Maintenance service program helps customers use and manage the cloud, and provide service management.Open
- Smart NOSHuawei improvement services use proactive care and intelligent management of ICT infrastructure to maintain its best condition.Open